Southwest Airlines uses Terminal 5 at Chicago O’Hare  International Airport. Southwest Airlines ORD Terminal provides convenient services for travelers from Chicago O’Hare  International Airport. This guide offers travelers flying with Southwest a thorough analysis of the amenities, services, and travel advice for their next journey.

Key Details About Southwest Chicago O’Hare  International Airport Terminal

Airport NameChicago O’Hare International Airport 
Airport Address10000 W Balmoral Ave, Chicago, IL 60666, United States
TerminalTerminal 5
ORD Departures & Arrival TerminalTerminal 5
Airport CodeORD
Airlines IATA Code WN
Airlines ICAO CodeSWA
CountryUnited States
CityChicago
Ticket Counter HoursDaily 24 Hours 
Contact Number+1 800-832-6352
Official Airline Websitewww.southwest.com
Youtubewww.youtube.com/@Southwest
Facebookwww.facebook.com/SouthwestAir
X (Twitter)x.com/SouthwestAir
Instagramwww.instagram.com/southwestair
LinkedInwww.linkedin.com/company/southwest-airlines

What Terminal is Southwest at ORD Airport?

Southwest Airlines operates out of Terminal 5 of Chicago O’Hare  International Airport  (ORD) for all incoming and outgoing flights. Numerous facilities are available at this Terminal, such as food options, duty-free stores, lounges, and free Wi-Fi. With priority check-in, support for unaccompanied minors, and assistance for passengers with special needs, Southwest Airlines ORD Terminal Chicago O’Hare  International Airport guarantees a seamless travel experience. Additionally, Terminal 5 offers easy access to public transportation and rental vehicle services. Visit ORD’s official website or get in touch with customer care for additional information or to verify flight details.

Departure from ORD Terminal 5

Travelers flying with Southwest Airlines ORD Terminal out of Terminal 5 at ORD Airport start their trip at designated check-in desks. The Terminal has clear signage for these counters. For travelers who want a smooth experience, ORD also provides online check-in. Arriving at least two to three hours before departure is recommended for travelers, particularly during the busiest travel seasons.

You can head to the security area after checking in. Modern security screening technologies installed on ORD’s Terminal 5 guarantee effectiveness. To prevent delays, passengers should be aware of ORD’s baggage and drink limits. Passengers can unwind or shop in the departure lounge after security. There are numerous eateries, coffee shops, and duty-free stores in Terminal 5 where travelers can stop by.

Arrival at ORD Terminal 5

When flying to Southwest Airlines ORD Terminal planes land at Terminal 5 gates. All travelers can disembark safely and conveniently thanks to the Terminal’s contemporary jet bridges.

Passengers head to Terminal 5’s baggage claim area after exiting the plane. The area is easy to navigate, and information screens show the carousel numbers. For any inconsistencies, lost baggage services are offered. Customs and border control are required for visitors from other countries. Terminal 5 has distinct lanes to help expedite the process. Be prepared with the required paperwork on hand, including passports and visas.

Services offered by ORD Airport – ORD Terminal 

The following services can be found at the Southwest ORD Terminal. You can refer to the table below or seek the travel executives for better assistance.

Baggage AllowancePet Relief AreaVisa-related informationFlight Ticket Booking and Cancellation
Duty-free allowanceIn-flight EntertainmentSeats Selection and EnquiriesOnline Check-in
First Class and Business Class Seats EnquiriesUnaccompanied Minor AssistanceEconomy Class EnquiriesConcierge Services
Kiosk Check-inDining and Shopping FacilitiesTransit InformationPrivilege Club
Ticket ReschedulingImmigration ServicesMissing LuggageIn-Flight Entertainment
Travel with Pets or AnimalsAirport Wi-FiAirport Counter Check-InDelayed Flights

List Of Every Southwest Airlines Terminals Globally.

Priority services and check-in

Southwest passengers can use special check-in counters at Terminal 5, guaranteeing a quick and easy check-in procedure. Premium ticket holders and those who choose upgrades can check in first, cutting down on wait times and improving the journey.

Upgrades and Seating

Southwest offers a range of seating choices, such as aisle seats for convenient access and window seats for picturesque views. During the booking or check-in process, business class or extra-legroom seat upgrades are offered.

Particular Support

Southwest caters to passengers with special needs, offering unaccompanied minor accommodations, priority boarding, and mobility support. The airline guarantees a stress-free trip for everyone.

Lounges

Before their journey, passengers can unwind in the cozy lounges at Terminal 5. These lounges offer comfortable seating, refreshments, and Wi-Fi, making them a tranquil escape from the busy Terminal.

Lost and Found Services

At Southwest, ORD Terminal provides specialized lost-and-found services to guarantee the prompt recovery of forgotten objects. Travelers may easily monitor their things and submit a claim.

Dining Facilities 

As we wait for our flight, there is nothing better than an option just to sit back and relax while grabbing a quick bite to eat or a much-needed meal. ORD Southwest Terminal has got you covered! 

Wireless Internet Connectivity

Wi-Fi Services are available throughout the ORD Southwest Terminal ORD at all the Terminals under the Internet network. To gain access, one must connect their device to the internet network. Even so, travelers are advised not to indulge in network interference by disabling their hotspots.

Support for Unaccompanied Children

Children who are traveling alone can receive unaccompanied minor assistance at the Southwest, ORD Terminal. Parents can travel with confidence knowing that their children will receive specialist support. 

Dining Options In Terminal 5

As we wait for our flight, there is nothing better than an option just to sit back and relax while grabbing a quick bite to eat or a much-needed meal, Terminal 5 has got you covered! Below are the restaurants as per your requirement for the hour while you wait.

NameDescriptionLocation
Butcher & The BurgerCustomizable burgers with a variety of toppings and sides.Gate M26
Bar SienaItalian cuisine offering pasta, pizza, and other Italian specialties.Gate M34
Tortas FronteraMexican sandwiches and dishes crafted by Chef Rick Bayless.Multiple locations within Terminal 5
Summer House Santa MonicaSeasonal Californian dishes with a focus on fresh ingredients.Location within Terminal 5
Wicker Park Seafood & Sushi BarFresh sushi and seafood options in a modern setting.Location within Terminal 5

Shopping Options in Terminal 5

Terminal 5 also has great shopping options while waiting for your flight. Listed below are all the details of the stores.

NameDescriptionLocation
Duty Free StoreOffers a variety of tax-free goods including fragrances, cosmetics, and spirits.Gate M7
Hudson News & GiftsRetailer offering books, magazines, snacks, and travel essentials.Multiple locations within Terminal 5
InMotionElectronics store specializing in mobile accessories and gadgets.Location within Terminal 5
Sunglass HutRetailer offering a wide selection of designer sunglasses.Location within Terminal 5
MAC CosmeticsStore offering a range of professional makeup products.Location within Terminal 5

Southwest Chicago O’Hare  International Airport Location Map

Concluding thoughts

Overall, from the time you enter the airport until you reach your destination, Southwest at ORD Airport is dedicated to making your trip even better. The airline is the ideal choice for your upcoming trip because of its great customer service, roomy seats, and extensive amenities. Make your Southwest reservation right away to see the difference. You can get in touch with the Southwest customer support team right now to save even more money. The airline makes sure that your trip is stress-free and enjoyable in every way. Select them from the Southwest Terminal ORD for your upcoming journey to see the difference for yourself. Happy traveling!

Frequently Asked Questions

What Terminal does Southwest operate from at ORD?

Southwest operates from Terminal 5 at the Chicago O’Hare International Airport where all arrivals and departures take place. 

Is Chicago O’Hare International a big airport?

Yes, Chicago O’Hare International Airport (ORD) is a large airport.

How many destinations does Southwest fly to?

Southwest Airlines flies to over 117 destinations.

Is Southwest a budget airline?

Yes, Southwest Airlines is a budget airline that offers low fares.

How early do you need to arrive for the Southwest flight?

When you arrive at the airport, you must check in your baggage at least 2 hours before domestic and 3 hours before international flights.

Which is the International Terminal at ORD?

Terminal 5 is the primary international Terminal at Chicago O’Hare International Airport servicing international arrivals and departures.

Categorized in:

Southwest Airlines,

Last Update: February 8, 2025