Southwest Airlines BOS Terminal – Boston Logan International Airport

Air travel gets easier and more sorted with Southwest Airlines. For passengers traveling from Boston Logan International Airport, they can travel with Southwest Airlines from Terminal B of the airport. This guide will explore in-depth about the Southwest Terminal Logan.

Key Information of Boston Logan Southwest Terminal 

Airport Name	Boston Logan International Airport
Airport Code	BOS
Airport Address	1 Harborside Drive, Boston, MA 02128
Southwest Airlines Terminal	Terminal B
Southwest Airlines BOS Arrivals Terminal	Terminal B
Southwest Airlines BOS Departure Terminal	Terminal B
Southwest Airlines IATA Code	WN
Southwest Airlines ICAO Code	SWA
Contact Number	(800) 235-6426
Official Website	www.southwest.com
YouTube	www.youtube.com/@Southwest
Facebook	www.facebook.com/SouthwestAir
Twitter / X	twitter.com/SouthwestAir
Instagram	www.instagram.com/southwestair

Boston Logan Southwest Terminal Arrivals and Departures

Southwest Airlines operates from Terminal B of the Boston Logan International Airport, from gates M28 and above. Southwest Airlines utilizes Terminal B for its arrivals at the BOS International Airport. The Terminal B of the airport is a central point for Southwest Airlines’ departures in BOS. 

Services and Amenities of Southwest Terminal Logan

Southwest offers various services and amenities which makes it stand out from others. Here are some of the exceptional benefits provided by Southwest Airlines at Terminal B of Boston Logan International Airport for the convenience and comfort of the passengers- 

Flight Information	Visa Related Information
In-flight Meal and Entertainment	Baggage Allowances
Airport Counter Check-in	In-flight Meal and Entertainment
Duty-free Allowances	Lost and Found Desk
Seat Selection and Enquiries	Concierge Services
Free Airport Wi-Fi	In-flight Wi-Fi
Medical facilities	Ticket Reservation and Cancellation
Online or Web check-in	Kiosk Check-in
Military Customer Services	Pet-Relief Areas
Airport Lounges	Rental Car Service
Shopping Stores	Restaurants and Cafe options
Airport Facilities	Military Customer Services
Vending Machines	ATMs and Currency Exchange
First Class and Business Class Seats Enquiries	Economy Class Seat Enquiries
Shuttle Services	Kid Play/ Nursing Area
Charging Stations	Parking and Transportations

List of all Southwest Airlines Terminals worldwide.

Booking and Reservations

It is very easy to book and reserve a flight ticket. The passenger can make reservations online as well as offline. Passengers booking tickets online can do it through an official website or mobile app. In case of flight booking at the airport, passengers need to provide all the necessary documents and the cost of a ticket to the staff/ team available at the BOS International Airport for smooth flight bookings. Passengers can also go to an agent directly and make their bookings as well as get details on the flight that is within a specific period. 

Managing the flight Bookings

Passengers can easily make changes in their flight bookings with the help of Southwest Airlines. To modify the booking with Southwest, the passenger can visit the carrier’s website and type in the number of the modification and the first and last name of the 

passenger. If the passenger needs to change the flight, select the seat, move to a higher service class, change the date of travel, or more. For making necessary changes the passenger can also call Southwest customer service. 

Ticket Cancellations and Refunds

In case the passenger wishes to cancel their flight reservation then they should follow the step-by-step process for smooth cancellation and refund.The team/staff over the counter assists the passenger in canceling and refunding. The passenger can also make cancellations online and provide all necessary documents for a quick process. The passenger can also be asked to make a cancellation fee, depending on the situation. 

Check-in Options

Southwest Airlines provides various check-in options including, online or web, kiosk, in-person, and more. Upon reaching the terminal, the passenger can report to the Southwest check-in counter. It is the staff who confirms passengers’ bookings and weighs their bags. The passenger can also check in online or through a kiosk through the mobile app or official website, anytime before the departure. 

Baggage Allowances

Southwest Airlines gives access to every passenger to 1 carry-on luggage and 1 personal item for free in the cabin. The luggage should fall under certain dimensions and if the dimensions exceed then the passenger is liable to pay an extra fee. Each passenger can carry up to 2 checked baggage. For additional information about luggage and baggage the passenger can contact the official or team of Southwest Airlines available at the BOS international Airport. 

Lost and Found Counter 

Southwest Airlines clears lost baggage issues perfectly and without any confusion. In case the passengers do not find their bags on arrival, they can report it to the baggage service office. They provide the passenger with a tracking number of between 8 and 10 characters to enable the passenger to locate and tag the luggage. In case of delayed or damaged baggage the passenger has to contact the baggage service office only and they will take the necessary actions required. 

Special Assistance Services

Southwest Airlines offers some special assistance services which include wheelchairs, medical equipment support, assistance for the hearing or visually impaired, and more. The passenger can book these kinds of facilities online while making flight reservations through Southwest Airlines websites or mobile apps at least a week from the date of travel. In case of an emergency, there are personnel at the airport known as Customer Resolution Officers (CROs) who explain to passengers all they need to know about Southwest’s disability policies. 

Airport Lounges and Rest Rooms

Boston Logan Airport Terminal Southwest Airlines provides lounge access. One of the lounges located at Terminal B is the Chase Sapphire Lounge, which offers free snacks, Wi-Fi, comfortable seating, and many other benefits. The terminal also has a restroom available which makes travel more comfortable for passengers. 

Shopping and Food Options 

Southwest Airlines offers various shopping and food options. From branded stores to gift shops and newsstands to travel essentials, passengers find a lot of shopping options in Southwest Airlines Terminal at Boston Logan International Airport. The terminal also has a variety of food options including cafes, restaurants, and other food outlets. Passengers can satisfy their food and shopping cravings before or after traveling. 

Pet Travel/ Pet Relief Area

Southwest Airlines allows passengers to travel with their pets. Pets like dogs, cats, rabbits, and birds are allowed on domestic flights. The pets cannot travel on International flights. The airline only allows the transport of pets in the passenger’s cabin and not in the aircraft cargo hold. The passenger has to pay an additional pet travel fee and there are also pet relief areas available at the BOS International Airport for pet’s comfort and relaxation. Passengers also need to remember that pet travel services are subject to availability and conditional to the Southwest Airlines Pet Policy.

Additional Facilities 

Southwest Airlines provides various additional airport facilities, like, charging stations, ATMs, currency exchange counters, Wi-Fi accessibility, and more, for the convenience and comfort of the passengers at Southwest Terminal Boston Logan International Airport. 

Parking and Transportation

The passenger can book parking slots online while making flight reservations and paying the fee. There are several other transportation services available at the Southwest Terminal Logan Airport Boston, bus, air train, and more. Through the self-serve kiosks, Southwest Airlines provides easy car rental services for clients directly at the airport. There are kiosks where passengers can book a car and get more information about cars and rental prices. 

Boston Logan International Airport Map

The Boston Logan International Airport Map helps the passengers to reach the airport easily and rapidly. Here’s the airport map which provides shortest routes, accurate reaching time, traffic on the way, and more. 

Frequently Asked Questions