Etihad Airways operates out of Terminal 5 at the Chicago O’Hare International Airport, Chicago Terminal provides convenient services for travelers heading to and from Chicago. This guide offers travelers flying with Etihad a thorough analysis of the amenities, services, and travel advice for their next journey.

Key Details About Etihad Chicago Terminal

Airport NameO’Hare International Airport
Airport AddressEtihad Airways, Terminal 5, O’Hare International Airport, 10000 W Balmoral Ave, Chicago, IL 60666, United States
TerminalTerminal 5
Chicago Departures & Arrival TerminalTerminal 5
Airport CodeORD
Airways IATA Code EY
Airways ICAO CodeETD
CountryUnited States
CityChicago
Ticket Counter HoursDaily 24 Hours 
Contact Number+18008326352
Official Airline Websitewww.etihad.com
Youtubewww.youtube.com/etihadairways
Facebookwww.facebook.com/etihad
X (Twitter)x.com/etihadhelp
Instagramwww.instagram.com/etihad

What Terminal is Etihad Airways in Chicago Airport?

For all incoming and outgoing flights, Etihad Airways operates out of Terminal 5 of Chicago International Airport (Chicago). Numerous facilities are available at Etihad Airways ORD Terminal, such as food options, duty-free stores, lounges, and free Wi-Fi. With priority check-in, support for unaccompanied minors, and assistance for passengers with special needs, Etihad Chicago Terminal guarantees a seamless travel experience. Additionally, Etihad Airways ORD Terminal offers easy access to public transportation and rental vehicle services. Visit Chicago’s official website or get in touch with customer care for additional information or to verify flight details.

Departure from Chicago Terminal 5

Etihad passengers departing from Chicago Airport’s Terminal 5 begin their journey at specified check-in counters. These counters are marked in the Terminal. Chicago offers online check-in as well for those who prefer a seamless experience. Travelers are advised to arrive at least two to three hours before departure, especially during the busiest travel seasons.

Once you have checked in, you can proceed to the security area. Effectiveness is ensured by the installation of contemporary security screening systems on Chicago’s Terminal 5. Passengers should be mindful of Chicago’s drink and baggage limits to avoid delays.

After security, travelers can relax or shop in the departure lounge. Travelers can visit the many restaurants, coffee shops, and duty-free shops located in Terminal 5.

Arrival at Chicago Terminal 5

Etihad aircraft land at Terminal 5 gates when traveling to Chicago. Etihad Airways Chicago terminal’s modern jet bridges allow all passengers to disembark in a safe and convenient manner.

After getting off the aircraft, travelers proceed to the baggage claim area at Terminal 5. The carousel numbers are shown on information panels, and the space is simple to navigate. Lost baggage services are available for any discrepancies.

Foreign tourists must go through customs and border control. To help speed up the procedure, Terminal 5 features separate lanes. Have the necessary documents, such as passports and visas, ready.

List of all Etihad Airways Terminals around the world.

Services and amenities provided by Chicago Airport – Chicago Terminal 

The following services can be found at the Etihad terminal in Chicago. You can refer to the table below or seek the travel executives for better assistance.

Unaccompanied MinorEconomy Class EnquiriesVisa-related informationConcierge Services
Seats Selection and EnquiriesAirport and in-flight Wi-FiAirport Counter Check-InIn-Flight Entertainment
Privilege ClubImmigration ServicesBaggage AllowanceFirst Class and Business Class Seats Enquiries
In-flight EntertainmentTransit InformationOnline Check-inDuty-free allowance
Flight Ticket Booking and CancellationMissing LuggageTravel with Pets or AnimalsPet Relief Area
Airport FacilitiesDelayed FlightsTicket ReschedulingKiosk Check-in

Priority services and check-in

Etihad customers can utilize designated check-in counters at Terminal 5 for priority services and check-in, ensuring a simple and swift check-in process. Wait times are reduced and the trip is improved when premium ticket holders and those who choose to upgrade check in first.

Upgrades and Seating

Etihad has a variety of seating options, including window seats for scenic views and aisle seats for easy access. Upgrades to business class or extra-legroom seats are available at the time of booking or check-in.

Particular Support

Etihad provides mobility assistance, priority boarding, and unaccompanied minor accommodations to customers with special needs. The airline promises that everyone’s journey will be stress-free.

Lounges

Travelers can relax in Terminal 5’s comfortable lounges prior to their trip. These lounges provide Wi-Fi, refreshments, and cozy seats, giving them a peaceful haven from the bustling Terminal.

Currency exchange and ATMs

With ATMs throughout Terminal 5, Etihad Airlines makes it simple for travelers to take out cash before and after their flight. Additionally, there are currency exchange desks at the check-in area that offer competitive rates and a variety of different monetary types to suit your trip requirements. 

Handling Baggage

Taking good care of your luggage is a top responsibility for Etihad Airlines. Terminal 5’s dedicated baggage counter provides fast check-in and details on baggage restrictions and allowances. Their staff is on hand to help with case documentation and luggage tracking in the event that your belongings are delayed or misplaced.

Transportation Facilities

Because Terminal 5 provides a wide range of ground transportation options, getting to and from ORD Terminal is easy. You can rent a car from a reliable provider or use public transportation, including buses and taxis, to travel to your destination fast and easily.  

Charging Stations

Terminal 5 offers well-placed charging stations where you may control your personal gadgets to improve your flight experience. 

Services for Lost and Found

Etihad Airways Chicago Terminal offers specialized lost-and-found services at Etihad to ensure the timely recovery of misplaced items. It is simple for travelers to keep an eye on their belongings and file a claim.

Dining Areas

There is nothing better than being able to unwind while enjoying a fast snack or a much-needed meal while we wait for our flight. Chicago O’Hare Etihad Terminal has all you need to satisfy any such desires before or after your trip! 

Wireless Internet Connectivity

Wi-Fi Services are available throughout the ORD Etihad Terminal ORD at all the Terminals under the Internet network. To gain access, one must connect their device to the internet network. Even so, travelers are advised not to indulge in network interference by disabling their hotspots.

Assistance for Unaccompanied Minors

The Etihad ORD Terminal offers unaccompanied minor assistance to children traveling alone. Knowing that their children would receive specialized support allows parents to travel with confidence. 

Pet Relief Areas

The Chicago O’Hare International Airport Etihad Terminal’s pet relief spaces are unquestionably fantastic news for your furry pals and companions. Give your pet a comfy place to sleep during the trip because traveling can be as taxing for them as it is for you.

Accessibility and Nursing Rooms

For the comfort of travelers, the Etihad Terminal at Chicago O’Hare International Airport has a variety of family facilities, including companion care rooms, as well as unisex restrooms. But Terminal 5 is where the bathrooms are located. Additionally, the nursing rooms have been prepared and made available to nursing moms to ensure their convenience and a hassle-free experience when traveling with their infants. 

Dining Options in Terminal 5

As we wait for our flight, there is nothing better than an option just to sit back and relax while grabbing a quick bite to eat or a much-needed meal, Terminal 5 has got you covered! Below are the restaurants as per your requirement for the hour while you wait.

Restaurant/CafeLocationCuisine Type
Tortas FronteraGate M12Mexican Sandwiches
Big BowlGate M7Asian Cuisine
Kofe by IntelligentsiaGate M8Coffee and Pastries
ToccoGate M10Italian Cuisine
Wow BaoGate M3Asian Street Food

Stores in Terminal 5

Terminal 5 also consists of great options to shop while you wait for your flight. Listed below are all the details of the stores.

Store NameLocationProduct Offerings
Duty-Free StoreGate M11Luxury goods and perfumes
Hudson NewsGate M9Books, magazines, snacks
InMotion EntertainmentGate M7Electronics and accessories
I Love ChicagoGate M10Local souvenirs and gifts

Etihad Airways Chicago O’Hare International Airport Location Map

Concluding Thoughts

Overall, Etihad Airways at Chicago Airport is committed to making your journey even better from the moment you arrive at the airport until you arrive at your destination. The airline’s excellent customer service, spacious seats, and wealth of amenities make it the perfect option for your next vacation. To experience the difference, book your Etihad reservation immediately. To save even more money, contact the Etihad customer service team right now. The airline ensures that every aspect of your trip is stress-free and delightful. To experience the difference for yourself, choose them from the Etihad Airways Chicago Terminal for your next trip. Enjoy your journey!

Frequently Asked Questions

What Terminal does Etihad operate from in Chicago?

Etihad Airways operates from Terminal 5 at the Chicago Airport where all arrivals and departures take place. 

Is Chicago a big airport?

Yes, Chicago O’Hare International Airport is one of the largest and busiest airports in the world.

How many destinations does Etihad fly to?

Etihad Airways flies to Abu Dhabi with us or onwards to over 70 destinations across Asia, Australia, Europe, the Middle East, and North America.

Is Etihad a budget airline?

No, Etihad is not a budget airline.

How early do you need to arrive for the Etihad flight?

You should arrive at the airport at least three hours before your Etihad flight’s scheduled departure time unless you’re flying from Abu Dhabi, where check-in opens four hours before your flight.

How early can I check-in for an Etihad flight?

Etihad’s check-in counters open at least three hours before the scheduled time of departure (four hours for flights from Abu Dhabi).

Which is the International Terminal in Chicago?

Terminal 5 is the primary international Terminal at Chicago O’Hare International Airport servicing international arrivals and departures.

Categorized in:

Etihad Airways,

Last Update: February 5, 2025