Southwest Airlines OAK Terminal – Oakland International Airport

Oakland International Airport operates several airlines, but Southwest remains a standout one. Southwest Airlines is well known for its exceptional offerings, endless services and amenities, and many other benefits. Southwest Airlines operates from Terminal 2 of the Oakland International Airport. This guide provides in-depth details of Oakland Airport Southwest Terminal.

Key Information of Oakland Airport Southwest Terminal 

Airport Name	Oakland International Airport
Airport Code	QAK
Airport Address	1 Airport Dr, Oakland, CA 94621
Southwest Airlines Oakland Terminal	Terminal 2
Southwest Airlines Oakland Arrivals Terminal	Terminal 2
Southwest Airlines Oakland Departure Terminal	Terminal 2
Southwest Airlines IATA Code	WN
Southwest Airlines ICAO Code	SWA
Contact Number	(510) 563-3300
Official Website	www.southwest.com
YouTube	www.youtube.com/@Southwest
Facebook	www.facebook.com/SouthwestAir
Twitter / X	twitter.com/SouthwestAir
Instagram	www.instagram.com/southwestair

Oakland Airport Southwest Terminal Arrivals and Departures

Southwest Airlines operates from Terminal 2 of the Oakland International Airport. Arrivals and Departures are also undertaken from Terminal 2 of the airport. In some cases the arrival and departure terminal might vary, so the passengers are advised to check the related details in advance. 

Services and Amenities of Southwest Airlines at Oakland International Airport 

Passengers consider every factor that can make their travel comfortable and convenient, and one of them is the services and amenities offered by the airlines they are opting for. Considering the benefits, passengers should opt for Southwest Airlines, as it offers several services and amenities, some of which are mentioned here-  

Ticket Booking and Cancellation	Baggage Allowances
In-flight Meal and Entertainment	Visa Related Information
Airport Counter Check-in	Kiosk Check-in
Duty-free Allowances	In-flight Wi-Fi
Online or Web check-in	Concierge Services
Free Airport Wi-Fi	Lost and Found Desk
Medical facilities	Flight Information
Kid Play/ Nursing Area	Airport Lounges
Military Customer Services	Pet-Relief Areas
Seat Selection and Enquiries	Rental Car Service
Shopping Stores	Restaurants and Cafe options
Airport Facilities	Charging Stations
First Class and Business Class Seats Enquiries	Economy Class Seat Enquiries
Vending Machines	ATMs and Currency Exchange
Shuttle Services	Parking and Transportations

Convenient Check-In and Security Options

Southwest Airlines allows a quick and easy check-in process at Oakland International Airport. The passengers are facilitated with early check-in service, as they can check in 24 hours before departure through Southwest Airlines website or mobile app. This also helps the passenger in reserving the boarding pass in advance. 

The Southwest Terminal provides check-in desks and self-service kiosks for passengers who check-in at the airport. Passengers who qualify can also use TSA PreCheck lanes, as it decreases the waiting time at the security checkpoints. The security queues are generally well-managed but the passengers are advised to allow additional time at the time of high travel demand. 

Boarding and Seating

Southwest Airlines offers an open-seating policy for the comfort of the passengers. This service allows the passengers to board in groups according to their check-in time rather than being given individual seats. When passengers are allowed to board, the aircraft is determined by the boarding positions, which are designated A, B, or C with numbers 1-60. 

The passengers can also use the EarlyBird Check-in facility which avoids the hassle of manually check-in. This process checks the passengers in for 36 hours before departure. Southwest Airlines also provides Family Boarding which enables them to board after Group A. This facility is primarily for families with young children, less than six years old. 

Flight Ticket Booking 

Southwest Airlines provides a smooth and convenient flight booking process. The passengers can book the ticket online through the airline’s website or mobile app, and even at the Oakland International Airport office. Passengers can also manage their flight reservations with the assistance of the staff/ crew of Oakland Airport Southwest Terminal. Passengers can make requests to change their itineraries, flight-related services, and more. The passengers can also manage bookings through the airline’s mobile app or website which makes passengers desired changes smoothly.  

Cancellation & Refund

Southwest Airlines allows passengers to cancel their flight bookings online or even at the airport. The passenger can cancel their flight reservations up to 10 minutes before the flight’s departure time. The airline provides smooth cancellations and refunds to the passenger if bookings are done from the airport, through the official website, or mobile apps. 

In case the passengers have booked the flight through any 3rd party travel agencies, agents, or websites, then no cancellation or refund is processed at Southwest Terminal Oakland Airport. Cancellation of Business Select and Anytime ticket reservations are eligible for a 100% refund. At the time of cancelling Wanna Get Away + and Wanna Get Away ticket bookings, passengers get a refund in the form of flight credits which can be used to book a future flight with Southwest Airlines. 

Baggage Policy 

Southwest Airlines offers a large baggage policy that allows passengers to take two checked bags, one personal item, and a carry-on for free. In case the passengers wish to take more luggage on the flight, then they are liable to pay an extra fee on the basis of airline terms and conditions. There are also certain dimensions provided by the airlines for luggage and if those dimensions exceed then also the passenger has to pay an extra fee. 

Lost or Found Counter 

Southwest Airlines provides a lost and found counter at Terminal 2 of the Oakland International Airport for the convenience of the passengers. In case, any passenger finds their luggage delayed, damaged, or missing, then they can file a complaint at the lost and found counter. The airline is liable to pay a hefty amount per passenger for compensation in case of delayed, lost, or damaged luggage. The complaint has to be filed within 4 hours of arriving at the destination airport. 

Food and Shopping Options

Terminal 2 of the Oakland International Airport offers a range of culinary and shopping options. From last-minute travel essentials to a full meal, the passengers get everything they want. Here are some of the options to consider.

• Farley’s Cafe provides a wide variety of snacks, drinks, and meal options, and is located at Gate 22 of Terminal 2. 
• Tay Ho is located at Gate 23 of Southwest Terminal Oakland Airport.
• Subway is located at Gate 25/26 of the terminal, which is a quick choice for sandwiches on the run. 
• Peet’s Coffee is one of the ideal places to have coffee before the journey, and is located at Gate 27 of the terminal. 
• Calavera offers a range of clothing options which is located at Gate 29. 

Not only these but there are many other shopping and food options available at the Terminal 2 of the Oakland International Airport. 

Lounges and Rest Rooms

Southwest Airlines does not provide any lounge at Terminal 2. Oakland International Airport has one lounge which is located near Gate 8 of Terminal 1, named Escape Lounge OAK. The lounge is open for all passengers with additional charges and select American Express premium card holders have complimentary access to the lounge. The operating time of the lounge is from 5:00 am to 8:00 pm daily with various luxurious amenities and services. The passengers can also get access to the normal restrooms available at the airport. 

Inflight WiFi Availability 

Southwest Airlines provides Wi-Fi services for free at the airport, whereas some aircraft of the airlines are Wi-Fi enabled. On flights where Wi-Fi connectivity is available, passengers are supposed to pay $8 or more per device, which they wish to access the internet. The fee charged for Wi-Fi services may vary in real time. If the passenger is an A-List preferred Member then they can access the Wi-Fi services for free in-flight.

Additional Services 

Southwest also provides additional airport services, especially for travelers with impairments. The additional services include wheelchairs, priority boarding, and other accommodations for people who need extra help. The passengers who need additional airport services can reserve the facilities in advance when booking the flight so that the staff can make necessary arrangements. There are other medical facilities available at the Oakland International Airport. For more assistance or help, the passenger can reach the Southwest Airlines office available at the Terminal 2 of the Oakland International Airport. 

Rental Cars

Southwest Airlines offers several rental car services, picking up and dropping off a rental car is easy, thanks to the OAK Rental Car Center. Southwest Airlines has collaborated with various rental car companies, like Dollar, Enterprise, Alamo, Avis, Fox, Hertz, Payless, Thrifty, and more. To reach the rental car center, the passenger can use the free shuttle buses operated for the pickup/ drop off. Shuttle bus services run every ten minutes or less for most of the day and are on demand between 1:30 am to 4:30 am. 

Transportation Facilities 

There are various ways to go to and from Southwest Airlines’ Terminal 2 at Oakland International Airport. Here are some of the ways to consider- 

• BART (Bay Area Rapid Transit)- The Oakland Airport Connector, which offers a direct connection to the Coliseum BART Station, connects the airport to the BART system. From there, passengers can reach San Francisco, downtown Oakland, and other Bay Area locations.
• Taxis and Ridesharing- There are a bundle of options, like Uber and Lyft, with specific locations for pickup outside the terminal 2. 

Parking Facilities

Southwest Airlines provides spacious parking facilities at the Oakland International Airport. Long-term and short-term parking and accessible parking have been provided at the airport. Passengers can book their preferred parking slots online through the airline’s website or mobile app, at the time of booking the flight. 

Oakland International Airport Map

The Oakland International Airport Map helps the passengers to navigate easily to the airport. With the help of the map, the passenger can keep a check on reaching time, easy and short routes to the airport, traffic-free routes to the airport, and more. 

List of all Southwest Airlines Terminals: locations, services, and maps.

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