United Terminal ORD – Chicago O’Hare International Airport
O’Hare International Airport (ORD) operates United Airlines flights from Terminal 1. United Airlines provides exceptional services and amenities on budget friendly prices which attracts passengers. This guide offers an in-depth knowledge about United Terminal ORD check-in options, boarding process, additional airport facilities, food or shopping options, and many more.
Key Information of United Terminal ORD
| Airport Name | O’Hare International Airport |
| Airport Address | 10000 W Balmoral Ave, Chicago, IL 60666, USA |
| Airport Code | ORD |
| Contact Number | +1 800-832-6352 |
| United Airlines ORD Terminal | Terminal 1 |
| United Airlines Arrivals ORD Terminal | Terminal 1 |
| United Airlines Departure ORD Terminal | Terminal 1 and 5 |
| Official Website | www.united.com |
| YouTube | www.youtube.com/UNITED |
| www.facebook.com/United | |
| Twitter / X | twitter.com/united |
| www.instagram.com/united |
What terminal is United at ORD Airport?
United Airlines operates from Terminal 1 of the O’Hare International Airport. Terminal 1 operates smooth arrivals of United Airlines at O’Hare International Airport Passengers arriving at O’Hare can be picked up on the lower level, outermost curb. Domestic flights operate out of Terminal 1 and International flights operate out of Terminal 5. The arrival and departure terminal may vary in real-time, so passengers should keep detailed information about their flight in advance.
Services and Amenities of United Airlines at O’Hare International Airport
One of the factors that makes United Airlines stand out from others is its exceptional services and amenities. United Airlines ensures that passengers’ travel is safe and comfortable every time. Here are some of the services and amenities that contribute to making passengers’ journeys convenient and comfortable-
| Ticket Booking and Cancellation | Duty free Allowances |
| Online or Web check-in | Airport Counter Check-in |
| Kiosk Check-in | In-flight wifi |
| Flight Information | Concierge Services |
| Seat Selection and Enquiries | Travel with Pets or Minors |
| Ticket Scheduling | Lost and Found Desk |
| First Class and Business Class Seats Enquiries | Economy Class Seat Enquiries |
| Baggage Allowances | Pet-Relief Areas |
| Airport Lounges | Charging Stations |
| Vending Machines | ATMs and Currency Exchange |
| In-flight Meals and Entertainment | Medical facilities |
| Shopping Stores | Restaurants and Cafe options |
| Additional Airport Facilities | Visa Related Information |
| Rental Car Service | Parking and Shuttle Services |
List of United Airlines terminals Globally.
Ticket Reservation and Rescheduling
The initial step is booking flight tickets, and passengers can book their flight tickets online or at the airport. United Airlines provides easy online reservations through airlines official websites or mobile apps. Booking tickets online provides additional benefits like seat selection, early check-in, and more.
Passengers can also book tickets at the airport, they just have to contact the United Airlines office and they provide an itinerary and book the preferred tickets. In case, any passenger wants to make any changes in their flight can easily make it by contacting the airline office at the airport or through airlines online website or mobile app. The passenger can make changes like seat upgrades, flight changes, or any other adjustments.
Cancellation and Refund
United Airlines provides an easy cancellation and refund process. If the passenger has booked flight tickets through a 3rd party website, travel agency, or agent, in that case the passenger cannot request a cancellation or refund from the airline. For a smooth and convenient cancellation and refund process, passengers should have all the necessary information and cancellation fees. Cancellation and refunds also depend on the terms and conditions of the airlines, so always contact the airlines for any assistance.
Baggage Allowances
United Airlines provides baggage allowances depending on the passenger’s flight class type. Generally, United Airlines allows full-size carry bags and one personal item in the cabin. The maximum dimensions for the carry-on bag should be 9 inches by 14 inches by 22 inches. The carry-on bag should fit in the overhead compartment.
The airline also allows the passenger to take some additional items on flight, like crutches, umbrellas, collapsible wheelchairs, a camera, and many more. In case, the luggage or baggage dimensions exceed then the passengers has to pay an extra fee for the extra luggage. Passengers are always advised to get through the airline’s guidelines or baggage allowances policies for a smooth process.
Lost and Found Counter
In case, any passenger finds their luggage missing, delayed, or damaged at the baggage arrival counter, then they should contact the lost and found counter. An official complaint has to be filed within 4 hours, with the lost and found team or staff to get quick assistance
Check-in options
United Airlines provides various modes for check-in. From online or web-check-in to kiosk check-in, the passenger can check-in easily. Early check-in options are also available if the passengers are checking-in through the airline website or mobile app.
If the passenger is checking in at the airport then show the required travel documents at the United Airlines check-in counter of Chicago O’Hare International Airport. Once the baggage has been checked, the passenger will receive the boarding pass. If the baggage is found to be oversized or overweight or not matching the limit specified by the airlines, then they will be informed about relevant steps.
Flight Status
If the passenger wants to know about the status of their flight, then they can contact the United Airlines staff at Terminal 1 of the airport, or the passenger can also get an update from the airline’s website or mobile app.
Additional Airport Services
United Airlines provides various additional airport services like, free airport Wi-Fi access, charging stations, ATMs, currency exchange counters, rest rooms, nursing centers, kid play areas, pet relief areas, and more. These kinds of additional services enhance passengers’ travelling experience with the airlines.
Special Assistance Services
O’Hare United Terminal 1 provides various special assistance services for medically unfit or mobility-disabled passengers. The passenger can make an advance online booking for special assistance services as the airport staff can make necessary arrangements.
Special assistance services include, wheelchairs, priority boarding, reserving travel for an unaccompanied minor, requiring special meals and more. The passengers can contact the United Airlines for in-depth knowledge about special assistance services.
Travel with Old-age Passengers
In case the passenger wishes to know about the policies regarding travel of Old-age passengers, then they can contact the United Airlines accessibility desk. The passenger can also contact the United Customer Contact Center and speak to an agent deployed at the Accessibility desk if the passenger belongs to a country outside the US or Canada.
Lounges and Rest Rooms
United Terminal ORD International Airport gives access to the United Club Lounge. The lounge is well-furnished and has a charming ambiance. The lounge is located at Terminal 1 Airside 3, inside security of the O’Hare International Airport.
The United Club Lounge provides amenities like, food or drinks, kid play area, televisions, free Wi-Fi access, cardholders, printers, copiers,and more. The passengers need to pay additional charges for the access of the lounge and can also contact the executives available at the United Airlines office to confirm the lounge access.
Shopping and Food Options
There are various food and shopping options available at the airport. ORD United Terminal 1 provides restaurants and cafes like Chili’s Too, Berghoff Cafe, Billy Goat Tavern, Dunkin’s Express, and more. Shopping lovers can explore shops like Barbara’s Bookstore, Duty-Free, and more. No only these, but the terminal has many more shopping and food options available.
Car Rental Services
O Hare United Terminal provides car rental services. If the passenger wishes to book a rental car service, then they can contact the staff at Terminal 1 of the airport and enquire about the services, and book as per their budget and preferences.
Parking and Transportation Facilities
United Airlines provides various parking options at the O’Hare International Airport. The additional parking fee is charged on the basis of parking slot, short-term, long-term durations, and more. The passenger can avail the benefit of advance parking slot booking online through airline website or mobile app. For more assistance and information, passengers can contact the United Airlines office.
O’Hare International Airport Map
The O’Hare International Airport Map provides fastest routes, exact reaching time, and traffic free routes to the airport. With the help of the airport map it becomes easy and convenient for passengers to navigate the airport.
Frequently Asked Questions
Terminal 1 of the ORD International Airport operates the United Airlines.
Terminals 1 and 5 operate the departures of United Airlines at ORD International Airport.
Terminal 1 operates the arrivals of United Airlines at ORD International Airport.
A United one-time pass costs $59 per person.
Yes, the passengers get free airport Wi-Fi services, but for in-flight Wi-Fi service the passenger has to pay extra charges.
Yes, the passenger can avail of the parking services at O Hare International Airport by booking the preferred slot.
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