Vietnam Airlines Name Change Policy allows minor name modifications for free or a nominal price, while on the other hand, substantial changes may require legal paperwork and a new ticket. This guide gives you an in-depth overview of the airline’s policies and procedures for name corrections and changes.
Vietnam Airlines’ Policy Details
Vietnam Airlines recognizes that errors can occur during the booking process and has established guidelines to assist passengers in rectifying these mistakes. Here’s a breakdown of Vietnam Airlines Name Change Policy:
Minor Corrections
For minor mistakes, e.g., typographical errors, Vietnam Airlines permits:
- Correction of Up to Three Characters: In case your name has been misspelled by one to three characters, a correction can be made without charging you. For instance, if “Nguyen” was booked as “Ngyuen,” this can be corrected.
- Addition of Omitted Middle Name: If the middle name was left out when booking, this can be added free of cost.
Procedure:
- Contact Customer Support: Call Vietnam Airlines’ online ticket customer support by sending your itinerary and travel document details to onlinesupport@vietnamairlines.com.
- Provide Necessary Documentation: Be ready to provide a copy of your passport or ID to confirm the correct spelling of your name.
- Await Confirmation: The airline will process your request and provide a corrected ticket.
Major Changes
Major changes, e.g., updating the whole name or more than three letters, are usually not allowed. However, even under these circumstances:
- Ticket Reissue Required: You could be required to cancel the original ticket and take a new ticket with the accurate name.
- Fees and Fare Differences Apply: You will be required to pay any relevant cancellation charges and fare differences.
Important Note: Double-check your information carefully before making a final reservation to prevent this situation.
Steps to Ask for a Name Change through Vietnam Airlines
In case you find a mistake in your name upon booking, here are the steps to ask for a correction:
- Act Quickly: Reach out to Vietnam Airlines immediately after you notice the error to give them enough time to process.
- Prepare Documents: Be ready with your booking reference number and a photocopy of your passport or ID.
- Reach Out to the Airline:
- Email: Email your information to onlinesupport@vietnamairlines.com.
- Phone: Dial the customer service number 1900 1100 within Vietnam or +84 24 38320320 when overseas.
- Follow Instructions: The customer service team will assist you through the correction procedure.
Fees Related to Name Change On Vietnam Airlines
While minor adjustments are free, there may be a fee for certain changes. The following is a general outline:
| Type of Change | Fees |
| Minor correction (up to 3 characters) | Free |
| Addition of missing middle name | Free |
| Major change (more than 3 characters or complete name change) | Cancellation and rebooking fees apply |
Note: Rates are subject to variation. Please check with Vietnam Airlines directly at all times.
Why Correct Name Details Are Important
Airline companies need the name on your ticket to be an exact match for the name on your passport or government ID. Differences can cause:
- Check-in Delay: It can take longer for airline staff to confirm your identity.
- Security Problem: Improper names can cause security issues, possibly keeping you off the flight.
- Visa Trouble: Certain nations have strict entry policies, and name discrepancies can cause visa problems.
Given these potential problems, it’s essential to ensure your booking details are accurate. However, mistakes happen, and when they do, it’s important to know how to address them.
Conclusion
Having your name properly listed on your flight ticket is crucial for an uneventful travel experience on your next trip. Vietnam Airlines has provisions for minor adjustments but large ones can be complicated and expensive. So it’s best to make sure to always check your booking details thoroughly and correct any issues in good time to avoid travel setbacks. Safe travels!
For more information, you can visit the Vietnam Airlines Help Desk.
Frequently Asked Questions
Vietnam Airlines makes slight name adjustments (three characters or less) and adds an overlooked middle name at no additional cost. However, Vietnam Airlines will typically refuse full name changes and necessitate a rebook accordingly.
For minor corrections (up to three characters), no charge is incurred. If the correction exceeds this limit, you may need to cancel and rebook and pay fees that are applicable.
No, Vietnam Airlines does not allow the ticket to be transferred to another person. The original traveler must travel under the name on the ticket.
Minor adjustments are usually performed within 24 to 48 hours. Adjustments should, however, be ordered in a timely manner to avoid last-minute hassles.
To request a name change on Vietnam Airlines, you must contact Vietnam Airlines customer service through their website or by their phone 00 84 24 3832 0320.
