Known for its wide local and international network, Volaris Airlines is one of top low-cost airlines. You should be aware of important information about your arrival and departure experience if you’re flying with Volaris from Queretaro Intercontinental Airport Terminal (QRO). Volaris operates out of Terminals 3 and 4 at Queretaro Intercontinental Airport Terminal (QRO), Volaris acts as a hub for both domestic and international flights.

This guide covers all you need to know about Volaris QRO Terminal – Queretaro Intercontinental Airport Terminal including luggage policies, check-in processes, terminal amenities, and frequently asked questions.

Key Information of Volaris QRO Terminal

Airport NameQueretaro Intercontinental Airport Terminal
Airport AddressCarretera Estatal 200, Carr. Querétaro-Tequisquiapan 22500, 76270 Santiago de Querétaro, Qro., Mexico
TerminalTerminals 3 and 4
QRO Departures & Arrival TerminalTerminals 3 and 4
Airport CodeQRO
Airlines IATA Code Y4
Airlines ICAO CodeVOI
CountryUnited States
CityOrlando
Ticket Counter HoursDaily 24 Hours 
Contact Number(855) 463-5252
Official Websitewww.volaris.com
YouTubewww.youtube.com/user/volaris
Facebookwww.facebook.com/VolarisUSA
Twittertwitter.com/viajaVolaris
Instagramwww.instagram.com/flyvolaris

What Terminal does Volaris operate from at the QRO Terminal?

Volaris operates from Terminals 3 and 4 at the QRO Aiport where numerous facilities are available for the passenger’s comfort and convenience. Volaris at QRO Terminal ensures a smooth travel experience with priority check-in, help for unaccompanied minors, and support for travelers with special needs. Moreover, Terminals 3 and 4 provides convenient access to public transit and car rental options. Check Volaris’ official site or contact customer service for more details or to confirm flight information.

Services and Amenities Available at the Volaris QRO Terminal – Queretaro Intercontinental Airport Terminal

Delayed FlightsMissing Luggage
Flying Blue Loyalty ProgrammeFlight Cancellations
Airport/Airline LoungesFlight Ticket Rescheduling/Managing 
Airport TransfersImmigration Services
Information Desks In-Flight Entertainment
Baggage AllowanceIn-Flight Meals/Snacks
Cancelled Flights Assistance Access to In-Flight Wifi
Duty-Free AllowanceOnline Check-in
First Class and Business Class Seats EnquiriesVisa Information
Seat Upgradation EnquiriesUnaccompanied Minor Service

List of all Volaris Airlines Terminals Globally.

Online Reservations

  • The idea of online booking with Volaris Queretaro Intercontinental Airport Terminal allows you to efficiently and conveniently plan and manage your flights. You can acquire the ability to regularly plan and coordinate your Volaris travels by utilizing the online platform.
  • Travelers can enhance their overall booking experience with a variety of features thanks to this computerized method.
  • One important advantage of Internet booking is that it’s simple, giving you some control over your trip options. This includes the ability to customize your trip to fit your unique requirements and tastes.
  • Whether selecting preferred carriers, researching various price options, or selecting between various travel classes, the web platform provides an intuitive user experience that enables customers to make well-informed decisions.

Baggage and Check-In Services

  • At this terminal, the airport’s dedicated team is here to help you navigate the check-in process with ease. 
  • Whether you prefer the convenience of self-service kiosks or the personal touch of one-on-one assistance, they have options tailored to your needs. 
  • Their streamlined check-in system minimizes wait times, allowing you to move through the airport effortlessly. 
  • Additionally, they offer baggage drop-off services to enhance your travel experience. Our staff will ensure your luggage is securely tagged and checked, so you can rest assured it will arrive at your destination safely.

Flight Assistance  

  • The staff recognizes how crucial it is to have timely and accurate information while traveling by air. The customer service team is on hand at this terminal to provide you with the latest flight updates.
  • This includes departure and arrival times for Volaris Airlines at the QRO terminal, gate assignments, and any potential changes or delays.
  • Should you have any questions or concerns regarding your flight, their co-operative staff is eager to assist you and offer the guidance you need.

Dining and Refreshment Choices  

  • To accommodate a variety of tastes and preferences, we offer an array of dining choices at the Volaris Airlines QRO Terminal upon arrival. 
  • Whether you’re looking for a quick snack or a leisurely meal, the culinary options are designed to satisfy your appetite and provide a delightful dining experience before your flight. 
  • Whether you desire local delicacies or international fare, our restaurants and cafes present a diverse menu of dishes and drinks to please every palate.

Duty-Free Shopping

  • Experience the joy of shopping without tax at the duty-free stores at the Volaris Airlines Terminals 3 and 4 at Queretaro Intercontinental Airport Terminal.
  • Discover an exciting selection of items, from cosmetics and fragrances to electronics and stylish accessories, all offered at unbeatable prices.
  • These duty-free shops create a hassle-free and delightful shopping atmosphere, making it easy to pick up unique souvenirs or thoughtful gifts for friends and family.

WiFi Service

  • Throughout your journey, Volaris Airline’s Wi-Fi services guarantee a steady and seamless connection, keeping you connected at all times.
  • By enabling you to access your emails and messages from anywhere in the terminal, this service enables you to stay in touch with friends, family, or coworkers while traveling.
  • Additionally, the convenience of Wi-Fi connectivity enhances your overall trip experience. The availability of Wi-Fi at your location also allows you to stay up to date on the latest weather conditions. This service will enable you to precisely plan your activities.
  • In addition to keeping you in touch with the outside world, the Volaris QRO Terminal’s Wi-Fi services make traveling easier and more efficient.

Safety and Security Protocols  

  • At Volaris Airlines QRO Terminal, the safety and security of passengers are top priorities. The terminal has established rigorous safety protocols and procedures to create a secure travel atmosphere. 
  • Trained security personnel perform comprehensive checks and screenings, which include baggage inspections and passenger evaluations, to ensure a safe environment. 
  • Continuous monitoring of the terminal helps identify potential risks, allowing for proactive measures to be taken.

Lounges and Waiting Areas

  • Understanding that airport waiting times can be exhausting, Volaris Airlines has designed inviting waiting areas and lounges for passengers to relax before their flights. 
  • These spaces feature comfortable seating, charging stations for electronic devices, and complimentary Wi-Fi access, ensuring you remain connected and entertained. 
  • For those seeking an elevated level of comfort and privacy, premium lounges are available, offering additional amenities such as complimentary refreshments, newspapers, and business facilities.

Pet-Friendly Regulations

  • Volaris Airlines acknowledges the value of pets in people’s lives and offers a comfortable and safe flying experience at the QRO Terminal, welcoming small pets.
  • Pet owners are welcome to bring their animals on Volaris flights to ensure a pleasurable and safe travel experience.
  • To protect the safety and well-being of smaller animals, you must use a pet carrier that has enough ventilation and doesn’t leak.
  • To maintain control and prevent any disruptions throughout the trip, larger pets are advised to be securely restrained using a sturdy rope and tackle.
  • Pet owners are advised to keep their animals close at all times to avoid unrestricted roaming within the terminal or transportation zones. 

Special Assistance Services  

  • The aim is to ensure that air travel is accessible and comfortable for every passenger, particularly those with special needs or disabilities. 
  • The trained personnel are prepared to offer tailored support to individuals facing mobility challenges, visual or hearing impairments, or other specific requirements.
  •  Services include wheelchair assistance, priority boarding, and comprehensive guidance throughout the airport, all designed to facilitate a seamless and stress-free journey for each traveler.

Map of Queretaro Intercontinental Airport Terminal (QRO)

Frequently Asked Questions

What Terminal is Volaris at QRO?

Volaris Airlines operates from Terminals 3 and 4 at QRO. 

Does Volaris have 24-hour cancellation?

Yes, Volaris Airlines has 24-hour cancellations on flight bookings. 

How can I contact Volaris customer service?

To contact Volaris’ customer service, you can call +1-855-865-2747, live chat or email option.

How early do you need to arrive for the Volaris Airlines flight?

When you arrive at the airport, you must check in your baggage at least 2 hours before domestic and 3 hours before international flights.

Categorized in:

Volaris Airlines,

Last Update: February 6, 2025